To successfully rent your property over time, it is important to have happy renters. Renters increasingly expect more from their vacation rental. If you are having trouble delivering, you risk bad reviews, and comments on social networks that can negatively effect your future revenues. At Breckenridge Resort Managers we recognize the significance of customer satisfaction, not only to retain loyal renters, but also to win new ones.
Preventing Complaints
We know that a big part of a cultivating a positive rental experience is being proactive and anticipating the needs of our renters. Based on our years of experience, we have policies and protocols in place so that renters feel cared for and attended to from the moment of their arrival throughout their stay. Thorough housekeeping and extensive property checks ensure that everything is in proper working order and clean before guests arrive.
Clarity and Managed Expectations
At Breckenridge Resort Managers we clearly state all of our policies and what our properties include so that there are no surprises. We want our guests to feel comfortable with their rental agreement and know exactly what to expect from us during their vacation.
Presence
Despite our best efforts to avoid complaints and provide a positive experience for our vacationers, we know that occasionally things will go wrong that we cannot control, resulting in complaints. A heater can suddenly go out, or a hot tub can quit working.
We have an emergency hotline that can be accessed 24 hours a day, every day. The answering service will relay messages to the on-call manager and requests will be appropriately responded to according to need. If a true emergency exists, guests can expect a quick response time.
We have learned that most clients just need to be heard and to know that their complaints are being taken into consideration. We do our best to manage any issues that arise and be responsive to the needs of our clients.
Most clients recognize our efforts to go above and beyond so that any dissatisfaction is quelled quickly. Because we are local and active in our community, we are able to respond quickly. Because there is an easy phone number to call and an office to visit, guests feel heard, and there is no need to spread bad reviews or complaints on social media.
This is the advantage of working with a professional property management company. When you are far away and helpless to address needs and emergencies, we are close at hand. We are able to respond quickly and have the resources and contacts to make timely repairs. Not only do we keep clients satisfied with your property, we eliminate your stress load. Enjoy peace of mind and streams of satisfied renters when you work with Breckenridge Resort Managers.
Watch lifeless blocks of snow transform into magnificent creations at the International Snow Sculpture Competition in Breckenridge. At this unique festival, snow sculptors from all over the world gather to bring their best designs to life.
The sculptors begin their work on Monday, January 22nd. They have until Friday to complete their sculptures. Visitors are allowed to walk through and watch the artists dig out their masterpieces from the bare blocks of snow. All sculptures must be completed by Friday (many work into the wee hours of the night to complete) and there will be an awards ceremony Friday evening at 6:00. The sculptures are judged by a panel of judges. Bronze, silver, and gold medals are awarded. There is also a People’s Choice Award, for which any visitor can vote.
Kids and grown-ups alike look forward to this event. There is typically a snow sculpture that is not part of the competition that kids are invited to play on. On Saturday, the 27th, kids 9 and up are invited to participate in the junior sculpting competition. They will get to work on a sculpture using the same type of snow blocks as the competitive sculptors, and learn the craft of sculpting from Breckenridge’s own sculptor, Mauricio Meneses. This event will take place at Main Street Station and is free and open to the public.
