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How We Address Complaints or Unhappy Customers
Posted by admin | Monday, January 29, 2018

Addressing Complaints in Vacation Rentals Breckenridge

To successfully rent your property over time, it is important to have happy renters. Renters increasingly expect more from their vacation rental. If you are having trouble delivering, you risk bad reviews, and comments on social networks that can negatively effect your future revenues. At Breckenridge Resort Managers we recognize the significance of customer satisfaction, not only to retain loyal renters, but also to win new ones.

Preventing Complaints

We know that a big part of a cultivating a positive rental experience is being proactive and anticipating the needs of our renters. Based on our years of experience, we have policies and protocols in place so that renters feel cared for and attended to from the moment of their arrival throughout their stay. Thorough housekeeping and extensive property checks ensure that everything is in proper working order and clean before guests arrive.

Clarity and Managed Expectations

Addressing Complaints in Vacation RentalsAt Breckenridge Resort Managers we clearly state all of our policies and what our properties include so that there are no surprises. We want our guests to feel comfortable with their rental agreement and know exactly what to expect from us during their vacation.

Presence

Despite our best efforts to avoid complaints and provide a positive experience for our vacationers, we know that occasionally things will go wrong that we cannot control, resulting in complaints. A heater can suddenly go out, or a hot tub can quit working.

We have an emergency hotline that can be accessed 24 hours a day, every day. The answering service will relay messages to the on-call manager and requests will be appropriately responded to according to need. If a true emergency exists, guests can expect a quick response time.

Addressing Renters Complaints in Vacation Rentals We have learned that most clients just need to be heard and to know that their complaints are being taken into consideration. We do our best to manage any issues that arise and be responsive to the needs of our clients.

Most clients recognize our efforts to go above and beyond so that any dissatisfaction is quelled quickly. Because we are local and active in our community, we are able to respond quickly. Because there is an easy phone number to call and an office to visit, guests feel heard, and there is no need to spread bad reviews or complaints on social media.

This is the advantage of working with a professional property management company. When you are far away and helpless to address needs and emergencies, we are close at hand. We are able to respond quickly and have the resources and contacts to make timely repairs. Not only do we keep clients satisfied with your property, we eliminate your stress load. Enjoy peace of mind and streams of satisfied renters when you work with Breckenridge Resort Managers.


2018 Snow Sculptures
Posted by admin | Monday, January 8, 2018

 Snow Sculptures in Breckenridge 2018

Watch lifeless blocks of snow transform into magnificent creations at the International Snow Sculpture Competition in Breckenridge. At this unique festival, snow sculptors from all over the world gather to bring their best designs to life.

Technical Week

The festivities begin the week before the actual competition. January 16-21 the blocks of snow are constructed. They are given time to sit, compact, and solidify, making it easier for the sculptors to work with the snow. You can watch the process of the blocks being made or even volunteer to help. Contact information for volunteering can be found at GoBreck.com.

Sculpting

Breckenridge Snow Sculptures 2018 The sculptors begin their work on Monday, January 22nd. They have until Friday to complete their sculptures. Visitors are allowed to walk through and watch the artists dig out their masterpieces from the bare blocks of snow. All sculptures must be completed by Friday (many work into the wee hours of the night to complete) and there will be an awards ceremony Friday evening at 6:00. The sculptures are judged by a panel of judges. Bronze, silver, and gold medals are awarded. There is also a People’s Choice Award, for which any visitor can vote.

Viewing

Throughout the weekend the sculptures can be viewed day or night. After dark is a magical time to experience the snow sculptures. Impressive lighting displays bring added character to these magnificent works. Be aware that snow is impacted by the weather and warm temperatures can begin to play a role in deteriorating the snow. Catch the sculptures early if you want to see them fully intact. The sculptures will be removed Monday night, January 29th and the magic is over until next year.

Kids’ Events

Breckenridge International Snow Sculptures 2018Kids and grown-ups alike look forward to this event. There is typically a snow sculpture that is not part of the competition that kids are invited to play on. On Saturday, the 27th, kids 9 and up are invited to participate in the junior sculpting competition. They will get to work on a sculpture using the same type of snow blocks as the competitive sculptors, and learn the craft of sculpting from Breckenridge’s own sculptor, Mauricio Meneses. This event will take place at Main Street Station and is free and open to the public.

Location

The snow sculpture competition will take place in the area around the River Walk Center, off of West Adams Avenue. Free parking is available at the Airport Road lot with a free shuttle service. Free public transportation is also available throughout Breckenridge.

Plan Your Trip

Consider planning your ski vacation during the end of January so that you can enjoy the slopes and participate in this unique and captivating event. Contact Breckenridge Resort Managers to find a great property for your ski getaway.


Best Places to Ski with Kids
Posted by toby | Tuesday, January 2, 2018
Best resorts for families and kids summit county CO Family ski vacations are some of the most treasured memories that families make. As a parent it brings great joy to teach a sport that you love to your children, and kids can start learning to ski at a very young age. It is truly a winter sport the whole family can enjoy together. However, skiing with kids can also pose challenges. Skiing with your kids means you may have to sacrifice time on the trails to teaching, when you could be enjoying more challenging runs. The best places to ski with kids offers a happy medium with plenty of family runs as well as more challenging runs, childcare options, lessons, and family-appropriate après ski. This will make your family ski vacation enjoyable for all members of the family.

Breckenridge Ski Resort

Breckenridge offers a renowned ski and ride school. You can start your tiny tot in ski or board lessons as early as age three. Age groups continue from three on to adult. Groups lessons are typically full days, you can sign your child up for a single day or multiple days. Private lessons are also available for more individualized instruction. Or, you can book family lessons and all learn together. Childcare is available in three different locations (although Peak 8 is currently closed due to construction) so that you can choose a spot closest to your accommodations. You can even add on a ski school lesson, during which your child will be taken out for a ski lesson while they are at childcare. In addition to great options for kids, the town of Breckenridge features multiple parks, a fun children’s museum, and many family dining options.

Keystone

Best resort for kids to learn to skiKeystone has made an effort to become one of the best places to ski with kids. It provides plenty of ski-in/ski-out lodging, and parking at the base, making it easier for parents and kids to get out there faster. Complimentary red wagons take the hassle out of lugging equipment and kids to and from the car or lodging. Their signature Kidtopia offers kids and family activities everyday of the week. Most activities and events are free. Learn about critters or stars from the Keystone Science School, make crafts or watch a movie. The Kidtopia headquarters also provides toys and games everyday when your little ones need a break to warm up. Catch the parade on Saturday evenings or explore the snow fort any day of the week. In addition to the amenities that cater specifically to kids, there is great terrain for all skill levels. Everyone will find satisfying skiing at this resort.

Family Ski Vacations in Summit County CO

Beaver Creek

Beaver Creek ends everyday on the slopes with cookie time. They hand out free cookies at 3:00 pm. What better way to encourage your child to love skiing? In addition to cookie time, Beaver Creek offers childcare and an excellent ski school. They also feature ideal family friendly lodging. You can feed the whole family’s sweet tooth at the Candy Cabin. Grab a special treat so that you can power through the next run! This candy shop is located at the top of the Strawberry Park Express lift. There are many other resorts that offer plenty of family friendly ski vacation options. When you are planning your vacation, look for childcare options, ski school, and convenient lodging for everyone. This will make your family ski vacation memorable and enjoyable for everyone!

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