Please send Resumes to resortmanagers@gmail.com

HOA Director

Our family owned local company is seeking a full time HOA director for our HOA portfolio in Breckenridge. We are seeking a person with extensive experience in effective communications, meeting planning and facilitation, budgeting, project and operational oversight of communities, marketing, and most importantly would be a positive, collaborative, and outgoing team player within our company.

Ideally this person would not only service the current portfolio, but would encourage growth through excellence in operations and a focus on creating and capturing strategic management opportunities. The HOA Director is responsible for overseeing the successful day-to-day Association operations to ensure outstanding guest, homeowner and employee satisfaction, and financial profitability. This position works closely with all departments to create the best possible experience for our owners, Board members and employees.

The HOA Director is expected to be a hands-on leader, adapting to situations that require the performance of line-level duties as needed. Weekend availability for high-volume days are required and expected. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding Breckenridge Resort Manager standards and culture at all times.

ESSENTIAL JOB DUTIES AND FUNCTIONS (These duties may be performed with or without an accommodation) Operational Success

• Oversight and execution of all HOA operations, projects, communications, and administration

• Oversee Board meeting and annual meeting calendar, planning, and execution

• Provide weekly Board President and Monthly Board and community communications

• Ensure proper billing for time, materials, and expenses of all HOA functions

• Lead communication and response efforts relative to all community repairs, inspections, and maintenance

• Coordination and execution of all routine maintenance schedule items

• Oversight and coordination of all reserve schedule items

• Oversight of all outside projects, ensuring clear scope and proper execution

• Establishing, delivery, and stocking of all items HOA needs to operate

• Collaborate with admin and field team as needed to execute HOA department duties

• Understand and enforce all rules for all HOA’s, in conjunction with HOA office liaison.

• Positively interact with residents, providing brand visibility and encouraging residents to consider utilizing our other services.

• Ensure all buildings are maintained to the BRM standard relative to – cleanliness, maintenance, and visual appeal

• Prepare monthly HOA operations report to Owner

• Assist owner and GM with other duties as needed People Management Supervises the performance of HOA departments including: Board Relations, Property Management, Inspections, and Maintenance to ensure the highest levels of guest and employee satisfaction in a cost-efficient manner.

• Provide professional development, conduct evaluations, and deliver feedback, provide reward and recognition.

• Ensure that all employees understand and are working in alignment with the company’s vision, goals, methodologies, and standards.

• Resolve escalations of staff issues, as appropriate. Customer Satisfaction • Create an operating environment that assures consistent employee, guest and owner satisfaction.

• Drives the service culture throughout all departments to ensure that all guests and homeowners receive a personalized experience that exceeds their expectations.

• As an escalation point, works with owners and guests on a personal level to resolve problems or complaints.

• Identify homeowners at risk of offboarding and work with team to develop plans to retain homeowners.

COMPETENCIES

• Customer Focus – Gives Board of Directors and homeowner’s needs priority and responds quickly to concerns.

• Project Management - Demonstrates the ability to work within timelines, company structures, and budgets for successful completion of assigned projects and tasks.

• Stress Management - Accepts pressure and maintains composure and perspective in tense situations.

• Results Focus – Demonstrates personal initiative and independent motivation to achieve goals and objectives. Works as hard and long as needed to achieve results.

• Detail Orientation/Accuracy - Verifies all work; recognizes flaws or errors others may overlook. Successfully manages many small tasks or processes with many details. • Managerial Focus - Demonstrates task and priority management and sound decision making.

• Personal Energy – Exhibits passion for their work. Always possesses a positive and upbeat attitude.

• Adaptable and Flexible –Is able to complete tasks in a changing environment.

EDUCATION AND QUALIFICATIONS

• A minimum of 3 years in a management position with direct reports.

• Bachelor’s Degree in related field preferred or equivalent experience.

• Availability to work holidays, weekends, overtime, and after-hours as needed.

• Excellent computer skills, including MS Word and Excel.

• Effective organizational and time management skills.

• Excellent communication skills.

• Ability to solve complex problems.

• Must have reliable transportation.

• Valid Driver’s License.

Please send Resumes to resortmanagers@gmail.com