Breckenridge Resort Managers Guest FAQs
Read our frequently asked questions list to get quick information regarding our business and Breckenridge rentals. You can also review our policies and procedures page for additional details, or contact our office to get your questions answered.
How do we get to your office?
Details on our office location can be found on our Office Directions Page.
What are your office hours?
We are open 9:30 to 5 Monday to Friday (except some Holidays) all year. During the peak seasons, we are open on Saturday as well from 11 to 5. We are always closed on Sunday, but the answering service will be able to take calls during all of our off times.
What is your check in location, and when can we arrive?
Check in begins at 4 p.m. and continues until 5 p.m. Monday - Friday at our Resort Managers office at 100 S. Main Street, corner of Main and Lincoln ave. in the Lincoln West Mall. Properties may not be ready until 5 p.m. on the day of check-in. Checkout is at 10 a.m. After hours and weekend check-ins will need to be coordinated through our office, please call 800-765-0727 to set up your check in. To ensure your package will be available in our after-hours box, your Late Check in must be arranged during business hours, BEFORE you arrive. Failure to report late check in status to our office may result in the inability to check in at arrival.
Can we check in early or check out late?
Early check- ins and late check outs are made available to guests, on an availability basis, for a fee of $100. Early check-in and late checkout will not be allowed without 24 hour advance notice from the guest and payment of fee.
If we secure a late Check-in, or are coming in on Sunday, how do we get our package?
You will have access, once your late arrival has been arranged, to our after-hours check-in box. This box will contain your guest package with everything you will need to access your unit. It is important to note, after hours/Weekend check-in arrangements will need to be made at least 24 hours prior to arrival to ensure your materials will be in the box. Failure to make arrangements may result in the inability to check-in to your unit.
Is daily maid service provided?
Being that we offer vacation rental properties, as opposed to hotel properties, we only offer daily maid service on request for a fee of $35 per day. We will be happy to arrange daily or midweek service for our guests, provided service is ordered 72 hours prior to arrival. In order for our housekeepers to function efficiently, we have to schedule cleaning many days in advance.
Do we need to bring towels and sheets?
Resort Managers provides sheets for each sleeping area in the condo, and one towel set for each guest the property will sleep. These are provided in the rental amount you already paid. Should you need additional towels or sheets, most of our units provide laundry facilities for your use, complete with laundry soap. Additional sheets and towels, or full housekeeping are available for an additional fee, and should be arranged prior to check in so we can be sure to have time to fulfill your request.
Do we need to bring amenities such as soap, shampoo, and paper products?
You will be fully outfitted with a "starter" amount of everything for your stay. This includes shampoo, soap, hand soap, dish detergent, laundry soap, paper towels, toilet paper, tissue, can liners, and lotion. If you should need additional supplies, you can obtain them at any of our local grocery stores.
Who do I Contact with Property and Emergency Issues during my Vacation?
Resort Managers is committed to assisting our guests to the fullest extent possible when issues arise during their vacation. Properties are cleaned, stocked, and checked prior to each guest arrival to minimize any potential issues. However, issues will occur during vacations due to the totally unpredictable nature of travel, Mother Nature, technology, mechanical items, internet service, phone service, and general property issues. When issues do occur, we want our guests to get in touch with us so we can ascertain the source of the issue, and take the correct measures to mitigate the issue. Guests can contact us 24/7 on our main office line- 970-547-4800. After office hours we have an answering service that will relay messages to our emergency contact. Manager will act on request as appropriate, and respond to guest during appropriate hours. After hours requests will only be acted on immediately if a bona fide emergency exists.
What if I accidentally damage the property or the contents during my stay?
Honesty is always the best policy! Please contact us when damage occurs, and let us know. We always strive to not charge a guest for accidents. However, we can only extend this courtesy if we are informed of the damage DURING a guest stay. The property is someone's home, and we all want to ensure we treat it with the respect we would ask of someone in our home. We do offer a Damage Waiver, in addition to keeping an open authorization on your card to ensure any damage will be taken care of- details are located here.
What if we need to cancel?
You rental agreement will contain the following policy for cancellations- Guest agrees that this rental may be cancelled by Guest, if Guest provides written notice to Manager of such cancellation at least thirty (30) days prior to the commencement of the Rental Term. Manager shall, within thirty (30) days of receipt of Guest's written notice of cancellation, refund all amounts previously paid by Guest, less a one night rental amount Cancellation Fee. If Guest fails to provide thirty (30) days written notice of cancellation to Manager, does not appear for the rental, departs early or arrives late, the entire amount paid for the rental of the property above shall become nonrefundable and will be retained by Manager as liquidated damages.
However, we do offer trip insurance for this exact reason- VACATION RENTAL INSURANCE-CSA Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If declined, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants. Please Visit- www.vacationrentalinsurance.com/BRECKRES for additional details.
What is the climate like in Breckenridge?
Summit County, Colorado is a high alpine environment that accumulates between 150-250 inches of snow per winter. Weather conditions can vary drastically from day to day, from beautiful sun to several feet of snow in a short period of time. Temperatures in the County can dip well below 0° and the elevation you reside at can be well over 9,000 feet. Due to these conditions we cannot be held responsible for frostbite, falling snow or ice, slipping on ice or snow, lack of visibility, road or driveway conditions, snow on the house, deck, driveways or walkways, access to the Leased Premises or high altitude sickness. High altitude sickness, which may include such symptoms as fatigue, headaches and difficulty breathing, should be taken seriously. If you experience any of these symptoms Manager recommends that you seek immediate medical assistance. Roads and driveways, even if plowed, are often covered with snow and ice. Therefore, a 4wd vehicle, snow tires or chains, and careful driving are strongly recommended. Resort Managers will not be responsible for vehicles or driver that become stuck in the snow or slide on the ice, nor will refunds be given for any issue relating the above paragraph.
Where do I find information on road conditions?