Details on our office location can be found on our Office Directions Page.
We are open 9:30 to 5 Monday to Friday (except some Holidays) all year. During the peak seasons, we are open on Saturday as well from 11 to 5. We are always closed on Sunday, but the answering service will be able to take calls during all of our off times.
Check in begins at 4 p.m. and continues until 5 p.m. Monday - Friday at our Resort Managers office at 100 S. Main Street, corner of Main and Lincoln ave. in the Lincoln West Mall. Properties may not be ready until 5 p.m. on the day of check-in. After hours and weekend check-ins will need to be coordinated through our office, please call 800-765-0727 to set up your check in. To ensure your package will be available in our after-hours box, your Late Check in must be arranged during business hours, BEFORE you arrive. Failure to report late check in status to our office may result in the inability to check in at arrival.
Early check- ins and late check outs are made available to guests, on an availability basis, for a fee of $100. Early check-in and late checkout will not be allowed without 24 hour advance notice from the guest and payment of fee.
You will have access, once your late arrival has been arranged, to our after-hours check-in box. This box will contain your guest package with everything you will need to access your unit. It is important to note, after hours/Weekend check-in arrangements will need to be made at least 24 hours prior to arrival to ensure your materials will be in the box. Failure to make arrangements may result in the inability to check-in to your unit.
Being that we offer vacation rental properties, as opposed to hotel properties, we only offer daily maid service on request for a fee of $35 per day. We will be happy to arrange daily or midweek service for our guests, provided service is ordered 72 hours prior to arrival. In order for our housekeepers to function efficiently, we have to schedule cleaning many days in advance.
Resort Managers provides sheets for each sleeping area in the condo, and one towel set for each guest the property will sleep. These are provided in the rental amount you already paid. Should you need additional towels or sheets, most of our units provide laundry facilities for your use, complete with laundry soap. Additional sheets and towels, or full housekeeping are available for an additional fee, and should be arranged prior to check in so we can be sure to have time to fulfill your request.
Resort Managers is committed to assisting our guests to the fullest extent possible when issues arise during their vacation. Properties are cleaned, stocked, and checked prior to each guest arrival to minimize any potential issues. However, issues will occur during vacations due to the totally unpredictable nature of travel, Mother Nature, technology, mechanical items, internet service, phone service, and general property issues. When issues do occur, we want our guests to get in touch with us so we can ascertain the source of the issue, and take the correct measures to mitigate the issue. Guests can contact us 24/7 on our main office line- 970-547-4800. After office hours we have an answering service that will relay messages to our emergency contact. Manager will act on request as appropriate, and respond to guest during appropriate hours.
Summit County, Colorado is a high alpine environment that accumulates between 150-250 inches of snow per winter. Weather conditions can vary drastically from day to day, from beautiful sun to several feet of snow in a short period of time. Temperatures in the County can dip well below 0° and the elevation you reside at can be well over 9,000 feet. Due to these conditions we cannot be held responsible for frostbite, falling snow or ice, slipping on ice or snow, lack of visibility, road or driveway conditions, snow on the house, deck, driveways or walkways, access to the Leased Premises or high altitude sickness. High altitude sickness, which may include such symptoms as fatigue, headaches and difficulty breathing, should be taken seriously. If you experience any of these symptoms Manager recommends that you seek immediate medical assistance. Roads and driveways, even if plowed, are often covered with snow and ice. Therefore, a 4wd vehicle, snow tires or chains, and careful driving are strongly recommended. Resort Managers will not be responsible for vehicles or driver that become stuck in the snow or slide on the ice, nor will refunds be given for any issue relating the above paragraph.